Festival of Europe Limited is committed to keeping your information secure and managing it in accordance with our legal responsibilities under privacy and data protection laws.
Information we hold about you might include:
information you provide us in an online or paper form (for example, your name and contact details, postcode, age, feedback about our work).
details of tickets you have requested from us and/or your attendance at our productions, guest nights, press nights or other events.
communications with us (for example, using the contact form on our website, by email, or notes of phone calls).
information about your purchases, donations, event attendance and interactions with our communications – including the information
available through the services we use to do this, currently SEnditblue, Crowdfunder, Eventbrite, TicketSource and PayPal.
information you send to us by email, via the contact form on our website or otherwise (eg your CV, information about your work).
your publicly available social media activity or analytics on you provided by social media platforms e.g. Twitter handle, posts and location.
information about you that you have provided a venue where we perform which you are happy for them to pass on to us securely.
details relating your complaint (contact details, correspondence and any other relevant supporting documents/statements).
We collect and hold information about you so we can:
personalise your experience of our website and/or communications you receive from us.
record who has given money or services to us so that we can tell them how their money has helped us and others.
manage our organisation effectively and continually improve what we do.
develop our relationship with you as someone who may want to collaborate with us.
inform future programming of events including better understanding of specific locations and tailoring work to specific audiences.
Although we sometimes will tell you about work from others, we won’t pass information we hold about you to them – unless you explicitly give us your permission.
Any feedback you give us we may use in public communications. But we won’t do so in such a way that people would know it was from you – unless we get your permission.
We may share information about you with law enforcement agencies or other organisations or individuals if we are obliged to by law.
The information about you we use to demonstrate the impact and reach of our work to funders is anonymised. So we will not share anything that identifies you personally.
We use a third party provider, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns, for example, what you look at or access, traffic data, location data, weblogs and other communication data, information about your computer, including – where your browser provides this – your IP address, operating system and browser type.
This information is anonymised, and we will make no attempt to find out the identities of those visiting our website.
We use a third-party provider, Senditblue, to deliver our e-newsletters. Through Senditblue we gather statistics around email opening and clicks which are not personally identifiable.
We would like to communicate with you about ourselves, our work, future shows, other fun stuff that we think you might find interesting and opportunities to support us.
We will only do this if you explicitly give us permission to do this. For example, we won’t add you to our mailing list if you just give feedback or contact us through the contact form.
You have the right to opt out at any time from us contacting you for marketing purposes. If you no longer want to be contacted for marketing purposes send us an email or click ‘unsubscribe’ within the email we have sent you.
We will only store your information in services within the EEA.
We will keep your information for as long as is required for us to provide you with the service you have requested from us. Where your information is no longer required, we will ensure it is disposed of in a secure manner.
Cookies are text files placed on your computer by a website to collect standard internet log information and information about the behaviour of visitors that visit a website.
For further information on cookies, visit www.aboutcookies.org or www.allaboutcookies.org.
We will use the information we collect as a result of you accepting a cookie from our site to track your use of the website and to compile reports on the use of the website by all visitors.
You can set up your browser not to accept cookies, and the websites above tell you how to remove cookies from your browser. In a few cases, some features of our website may not function fully as a result.
Things that could change in the future without us coming back to you to get your agreement or permission again:
Any requests for this should be sent to the address below.
If you have any questions about this Policy or feedback on this Policy, or would like to exercise your rights with respect to your personal information, please contact us via firstname.lastname@example.org or write to Festival of Europe Limited, 36a Ruskin House, London, SW1P 4HU
[15th September 2021]